The following questions regarding your privacy are answered based upon both standards in the industry and with customer retention & satisfaction as our goal. Please feel free to contact a HouseNow.com customer service representative within your market area for any other questions you may have.
- What personally identifiable information is collected and how it is used
- What general information is collected and how it is used
- With whom personally identifiable information is shared
- User choices regarding collection and use of information
- User access and ability to update information
- Security measures used to protect personally identifiable information. Information that is collected and the application of this information.
Consulting a HouseNow.com representative - You may consult a HouseNow.com representative to discuss selling or buying real estate. We request your first and last name, e-mail address, telephone number, preferred method of contact, and your particular location that you plan on buying or selling. A broker may also request more detailed information of the property you plan on selling, such as address, zip code, assessed value, living area, bedroom or bathroom count.
Purchasing a homeYou or your HouseNow.com representative will provide information regarding the property you wish to purchase, offer amount, down payment amount, closing date, your lender's personal and institution name, and their telephone number. If you need to sell a property to complete your new purchase, we may also request the address of the property needing to sell and the listing broker for that property.
General information that is requested and how it is used
With whom personally identifiable information is shared
HouseNow.com will not share your personal information to any third party except with your express permission or under special circumstances, as discussed below. The information you submit to HouseNow.com may identify you as a specific individual. Your account information and personal data is maintained by HouseNow.com solely to provide you with the products and services requested.
HouseNow.com will disclose to interested parties information identifying a particular house in our database of several thousand listed properties for sale which are supplied by the IDX network and shared with local, participating brokers. This home information will be posted on our web site and may also be posted in the local Multiple Listing Service (MLS) for the purpose of marketing the home to the greatest number of potential buyers. The latter involvement with the local MLS may require buyer agency compensation, however buyer agency compensation is not a requirement to take advantage of HouseNow.com service packages. Buyer agency compensation is an effective option to selling your home as numerous buyers have agency representation.
HouseNow.com may share or disclose aggregated data if required by law to any government agency. In certain circumstances, this personally identifiable information is necessary to bring legal action against someone who may be causing disruption or conflict with employees, users or property rights. We may disclose personally identifiable information in response to a valid subpoena or court order. We will not profit from personally identifiable information.
User choices regarding collection and use of information
Certain information may be necessary or required by law in order for you to obtain some services provided by HouseNow.com. If you choose not to provide the requested information, you may not be able to access certain HouseNow.com services. Your HouseNow.com account can be deleted at any time by contacting info@HouseNow.com. Occasionally, we will use your e-mail address to send you information about your transaction, for correspondence with your HouseNow.com representative, and/or other services and product information that we believe may be of interest to you. If you do not want to receive such communications from HouseNow.com, simply contact us at info@HouseNow.com stating so.
User access and ability to update information
You may edit your preferences and the information you have provided at any time by sending e-mail to info@HouseNow.com or by using your Login ID and Password to access your online account. If you have lost your password, you may request a new one by sending an e-mail to info@HouseNow.com. You may also contact an agent to edit the your personal information, or simply re-edit you account information upon submitting a successful username and password.
Security measures used to protect personally identifiable information
Your personally identifiable information is protected, however HouseNow.com does not assure the security of any information transmitted and you do so at your own risk. Your Login Name and Password are the primary methods of providing access to the site, so do not share this information with any other. If you are utilizing our merchant account for certain services, you will be made aware of our SSL Security Certificate provided by VeriSign. As an e-commerce business, we will deliver the highest levels of trust and security so that our customers can be certain that HouseNow.com is genuine, and that the information sent via Web browsers, and other methods remains private and confidential.